Semper Fi Tours - Lancaster, South Carolina

Artwerk

I hate Google makes you click a star in order to leave a review because there would not be a start at all. Well a group went to Charleston SC on a tour bus. On the way there we all notice how hot it was on the bus. The A/C wasn’t working. Then we noticed the smell of exhaust fumes inside the bus and there was a haze (cloudy) in the air. I suffer headaches and coughing. The driver pulled over for us to get out and go into store while he fix something. Whatever he fix, didn’t work. We dread to get on bus. The fumes were even stronger. He open the emergency window on the roof. An hour before reaching back to Lancaster SC the driver said we could open the side windows. This bus was supposed to be a climate control with the AC, TV available and free Wi-Fi. We had no free Wi-Fi, TV or A/C. It was so extremely hot on the bus of 54 passengers and a small child. We all complain about the AC. A lady was passing out bottle water and paper towels because people were sweating on the bus. The owner of the bus name Yvonne (don’t know last name) was in the front seat and not one time. Did she acknowledge any apologize or accommodations the driver? Kacy said they would give us 15% off our next trip with them who would want to ride on another tour bus with them and people on the bus start, yelling refund, refund and Yvonne or Kacy did not respond. This made us upset because we had to deal with the heat in the bus and exhaust fumes we were all breathing. I do have pictures and videos I had taken on the bus. I seen on google and Yelp of complaints of Semper Fi Tour bus not having A/C. This need to be shared. They need to stop putting people lives at risk!!!

Kelly K.

READ REVIEWS - BEWARE of this company. Canceled a trip on the day of due to bad weather. Very disappointing but acceptable. Not giving over $2k back to kids who did multiple fundraisers is not acceptable. Company policy/contract is to give a full refund if you the tour bus company cancels.

Becky G.

They sent a bus to take us on a tour to Ohio. When we got ready to leave, the brakes would not release. They had to send another bus which took 5 hours to get to us. The air conditioner wouldn't work, the microphone wouldn't work which put the tour guide to having to scream to tell everyone what to do. The bus driver Michael was very polite And helpful. Very good driver, can't imagine how helpful he would have been with a much better bus. Everything that happened on the trip was NOT his fault. He certainly did the best he could with what he had to deal with. Hopefully we won't have to a Semper Fi bus ever again. BTW, the bus was a substitute for another bus line. After reading all the reviews here, I guess there is no chance of getting any money back or some kind of compensation.

Peyton T.

Really really poor experience. Bus broke down twice, got a new bus & it eventually broke down as well. We had 50 people stuck in DC for hours. Eventually, had to call a completely different company to get our group home & even then it only got them halfway. We then had to get a fourth bus to make it home (at 6 am the next day!) Very unreliable & sketchy. Turned a 6.5 hour trip to a 10 hour trip (one way)! Do not recommend at all!

*Update* When I reached out to the company inquiring about a refund, I was cursed at by the owner. He hung up on me and told me that there was no need for a refund, nor was his business in any position to pay anymore. This business will take your money and mistreat you!*

Kyle H.

Semper Fi Tours has been awful to work with. Their owner Kacy failed to follow up on a bus trip that I booked 3 weeks in advance and when I called two days out to confirm details, he made me feel as if it was my fault that the details hadn't been sent. I then paid up front, in full, for a driver guarantee for that trip, only to have the Driver cancel due to covid 24 hours after payment. There was no other driver and the trip was never fulfilled. Kacy has now been avoiding phone calls and emails since November 2022 to reimburse my $$ that I paid for in full as the trip was never complete.

This is a message to any business or individual looking for transportation assistance. USE ANOTHER COMPANY.

Heather F.

BUYER BEWARE! This company canceled on a CHILDREN’s football team last minute due to bad weather. Inconvenient, but acceptable. MONTHS LATER, coach is waiting for refund for his team (about 2k) and NOT getting it, even though it’s in the contract to refund if facility cancels.

Ricky C. J.

Semper Fi Tours and Kacy were amazing. We hired him for a shuttle for our wedding. Our original company backed out 2 days in advance. Kacy was able to come through for us big time and did an amazing job. Super friendly. Very clean bus. Couldn’t have asked for more!

Phil T.

DO NOT USE. He cancelled trip and kept the money. Stole from a kids football program, about as low as it get. Told the news reporters he was going to pay it back and never paid it back