Fifth Third Bank & ATM - Florence, Kentucky

Kimberly Kane

I can always count on someone at this location to answer the phone, for sure. I have tried to call other Fifth Third banks and make a payment on my credit card but only get put on hold automatically to wait forever....So I find myself calling this bank now every month for the quick friendly service on the other end, and to pinpoint a source that stands out consistently and so helpful I need to mention is 'Josh' Awesome job

Will Thompson

My wife and I visited this branch for two reasons:

1. For her to cash in US Savings bonds
2. Exchange dollars for Euros

We had called ahead and were told they will redeem bonds for non-account holders. We arrived with proper documentation of her name change due to marriage, and they rejected the transaction because they require the name on the bond to match the name on the ID, regardless of substantiation of the name change. #fail I was told they would follow up with the Union, KY Branch who told me 5/3 bank could assist, but I have my doubts they will/did. As a non-account holder, I likely am not eligible for the follow-up service.

They did the euro exchange (AD USAF PCSing to Germany)—but only after charging me $5 to do so, requiring me to give over PII to “establish a profile” for the transaction, and after getting to hear Ms. Price, the Branch Manager, and a teller (from across the branch lobby) giggle about how little the euro currency was and “how do you count this? How do you carry this since they’re different sizes?”. I would have been satisfied for them to just professionally execute the transaction and give me the currency. They could have discussed the size/how to count on their break, in private, and not while wasting my time to do so. I also don’t understand why I just paid a bank $5 so I could give them US currency. That’s a fail on my part.

Also, their name makes no sense.

*We did go to Chase bank about a mile away, and they readily redeemed the bonds from the teller window.

Janagale Mawiye

Very bad customer service and racist if you're name is a Muslim name they will close your account, and when you ask them for clarification they Will tell you due to higher risk assessment. Worst bank ever.

James Combs

If I could leave zero stars, I would. The new app is constantly broke. Or locking you out. They need to spend some of the money they rob from people and fix the app. Worst bank, I have ever had to deal with. Don't leave lame note to call. You all have my number call me !!!

Calen Emig

My partner and I visited this location today about 10 minutes after 5pm. This location closes at 6pm. My partner went in to cash his check from work (like he does every Friday) and had subpar service. His check got deposited and normally there is $100 available until the check clears which we are aware of. After leaving this location, his card was declined. So we went back to this location and the clerk very unprofessional said “We don’t do that anymore.” It is fine if a policy is changed within a week of doing the exact same thing, but there is much more ways to go about informing your customers. We will be pulling his account from this location despite being customers for years.

Chandler Rhodes

Did not disclose IMPORTANT information about account access during account set up, placed a 2 week hold on my paycheck, will not lift hold even with check in hand, will not cancel transaction, so now I cannot access MY money that shows in my account, even though the fault is the banking representatives. Cannot close account since there is a hold against my paycheck. STAY FAR AWAY FROM THIS BANK.

PJ Belle

Clerk reviews for me to talk to manager. When asked the manager he's not able to talk. He just lost over $150,000 client. I just wanted to open account. And get it least maybe a $200 bonus. Don't you think that's worth a fair trade

Ron Longstreth

A worker in my home stole a blank check and tried to cash it at this branch. The branch manager called me to verify that I'd written a check to this person. The manager's vigilance prevented a theft of over $1100.00