Mercedes-Benz of Walnut Creek Service Center - Walnut Creek, California

George H.

Mercedes = Basura

Mahtab A.

Took care of the issues of the car, good customer service. But when i picked up the car it wasn’t vacuumed or wiped inside! When i told the guy who brought my car he said we don’t do inside the car! I left a massage for my service person but no response. Also all my settings were changed. I expected better service from Mercedes

Snow L.

Clean facility, friendly staff, great service.

Immediately greeted upon arrival, checked me in and escorted to the customer lobby.

Since I was late, I was Informed my service advisor is currently finishing with a customer. As I was enjoying a cup of hot beverage from their coffee machine, Joe came in to introduce himself as my service advisor, and that he is still with the other customer but shall be with me shortly.

Before I know it, Joe came to get me to take a walk to the car. We than went into his office to discuss the type of work needed.

I was provided a quick courtesy ride to downtown WC so I can grab lunch and shop while waiting. The work was completed within the time-frame promised.

I was very impressed with the timeliness, than a link was sent to me phone which included photos and videos of additional work and service recommended, along with a detailed description. Joe also verbally explained the critical items before I left.

This still definitely be my dealer of choice from now on.

John M.

After thirty four-years and a half dozen Mercedes-Benz purchases, I'm still having my vehicles serviced by the sane dealership. My service writer recently was/is Joel H. And continues the great customer service I've always had. Joel is backed up by the great supporting team of receptionists, shuttle drivers, service greeters, cashiers, and parts department representatives.Great job well done by all of you. John Maes

Sarah W.

Mercedes Walnut Creek is always top tier & on point when it comes to superb customer service, convenience & quality. Everyone is great and they all leave you with the feeling that your business is valued. Matt assisted me on this scheduled maintenance service and he was awesome with updates, clarity and providing helpful information. Mercedes WC is number one!
I'm usually assisted by James who has always (for the last 3 maintenance service appointments) been very courteous, kind, and professional. He went out of his way to get a loaner when there was none available! Excellent service every time.

pawandeep K.

I recently had my car serviced at Mercedes-Benz of Walnut Creek , and I couldn’t be more pleased with the experience. The service person, James Maningas, was incredibly honest and transparent throughout the entire process. He took the time to explain what needed attention and didn’t try to push unnecessary services or upsells. I really appreciated the straightforward approach and the peace of mind that came with knowing I was getting exactly what my car needed. I’ll definitely be returning for any future services, and I highly recommend this place for anyone looking for trustworthy and professional car care.

Hugo E. J.

Great service and attention by Rchard Javier my car service advisor throughout the process. I trust him and the mechanics to do a great job and they did. The whole team from the valet to the shuttle drivers to the cashier!!!
They take great care of my beauty!!!!

Spooky

I took my 2021 C63s in for service on March 12, and I had a positive experience. My service advisor, Richard, was exceptionally polite and professional. He provided timely updates on the status of my vehicle throughout the day, ensuring I was well-informed.