One Nevada Credit Union - Mortgage Center - Las Vegas, Nevada

Edna Alves

Omg, I wished I read these reviews before decided to applied for a home loan. The loan officer does not acknowledged ours emails and texts messages, I feel so disrespectful, and disappointed she said by Monday 04/11/ I could receive a call and the aprove letter. I might have to go with a different lender because One Nevada doesn't care about me. The loan officer does not keep me updated at all and it's causing me to have enxienty with the unknown expectation.

Kenny

After application started, zero return calls, took almost a month and 2 incorrect disclosures to get the correct rate lock, and they had not even moved forward with the rest of the application. Had to call 3 different numbers to try to talk with management, who also never answered the phone and had to leave messages to try to get answers and updates since everything took a week or more complete. The worst mortgage experience I have ever been involved with, so I emailed underwriter to cancel application.

Jon Donahue

I can't thank Luis & Leann enough for their outstanding work on my mortgage loan! As a self-employed borrower, I knew the process could be challenging, but their commitment and problem-solving skills were key in getting my loan approved. They went above and beyond to navigate all the hurdles until the loan closed. If you're looking for a team that truly cares and gets the job done, Luis & Leann are the best. Highly recommend!

Deirdre Ocampo

They never call back. My house is selling next week and all I need is the prequal letter that they approved me for. I have called several times and left messages and still no one calls. I went with another lender that actually cares about his clients .

I would highly advise you to stay away from here if you want to keep your sanity.

I have never dealt with a BUSINESS that NEVER answers the phone, nor calls you back.

At my job I always answer the phone and am always listen and attend to people needs because that is my job. SMH

Juan Lopez-Baca

Lack Of Communication, Some Days I Get Calls Answered Or Emails Then Sometimes It’s Impossible. I Thought This Was A Better Way And Enjoy That First Time Home Buying Experience But This Hasn’t Been “Exciting” Or Even An Ok Experience. Don’t Expect Someone To Be On The Phone With Me To Hear My Life Story But If I Have Questions Or Concerns I At Least Expect To Get Some Type Of Response. Not Days Without Hearing A Call Or Email Back . While The Banking Experience Had Been Beyond Great . The Home Buying Experience Hasn’t At All .

Sara

My elderly parents wanted to refi back in 2016. Roger White was their "loan officer" and he was absolutely HORRIBLE! Never called them back. My parents were MORE than qualified but because they already had an existing loan, the "credit Union" didn't want to refi at a lower rate for fear of losing money. They wasted so much time (years) until unfortunately my father passed away. They are crooks! The absolute worst financial institution in this valley. Don't ever do business with them unless you enjoy having your time wasted and your feelings hurt.

Jessie Camacho

I went in for an issue and received the best customer service from Gina Contine.

Will always do business at this branch as long as people like her are employed there

J C

Absolutely do not use One Nevada Credit Union for ANY of your home financing needs. I had a file denied by the underwriter for what seems to be a personal vendetta for my lifestyle. They falsely assume that you are not purchasing a house to be a personal residence, even after stating many reasons as to why it is. 0/5 stars and they should be reviewed by the state and federal government for discrimination. (FYI this home purchase was to be the 3rd house I’m buying in 13 months so it’s not like this is my first rodeo).