AutoNation Subaru Arapahoe Parts Center - Englewood, Colorado

Billy M.

I recently purchased a vehicle from Autonation Jeep Chrysler 22 May 24.
This experience was night and day from what I initially encountered with Autonation Subaru! I was greeted outside, then escorted inside and matched to an outstanding sales staff Ian & Paul. I ended up working with Paul, who added that personal/professional touch welcomed me in the space, heard my needs/concerns on a cash purchase, since this vehicle would be utilized to service a higher end clientèle for my lux car service. After we went through all the information, he came up with a few solid solutions. We agreed on the vehicle, I was set to purchase. During a three hour period, Paul & his team made sure refreshments and updates were quickly communicated as they came in.... Unfortunately, the Audi Q7 Paul diligently worked to get over to his Autonation Subaru branch to close the deal, hit an unforseen snag... I can't get into all the details right now.... Although I regret not making this purchase with Autonation Subaru.
As a Veteran, I'm grateful that I got a chance to experience genuine quality
service amongst the Subaru team members & Paul. I needed to shine a light on Paul & the Subaru team! If it wasn't for this experience with Autonation Subaru...after the unique experience & deficitI I incurred with Autonation Jeep Chrysler I don't have anything kind or appropriate to say.... I do believe they did not meet & or exceed the company's mission statement from start til yesterday when my Q7 was returned!!

Taylor G.

Went in a few days ago to get a rear tail light replaced. I worked with Darnell in parts. GREAT guy. Was knowledgeable, helpful, and came out from behind the desk to make sure I didn't have any other lights out so we could get any replacements done all at once. He also gave me a few good tips and advice on buying another pare, in addition to showing me how to replace the light myself, but said the dealership would happily help me too. He cared about helping me, was nice and helpful in the process, and I WILL be returning as a result of working with him. Nice job, Darnell.

Jenny P.

Do not get your parts from the Parts Center if you maintain your car yourself and want genuine Subaru parts.

I bought my WRX in 2020 from the AutoNation Subaru Arapahoe dealership. I had a great experience with the dealership so I have been getting all my parts from this location ever since. A few days ago, I went to the Parts Center to get some of my usual maintenance parts - engine oil, oil filter, drain plug gasket, engine & cabin filter, and brake fluid. The Parts Center gentleman who helped me was friendly and great like usual. I paid and had a feeling I was charged more than the last couple times I had been there, but I didn't think too deeply about it.

But while I was changing my oil, I ended up needing another quart of engine oil, so I went to Groove Subaru off of South Broadway since it's way closer to me. That is when I realized that the Arapahoe Parts Center charged me almost double for all the engine oil parts (oil and gasket) [See attached images - I went to the different Parts Centers only days apart]. While Groove Subaru charged me $11.59 for a quart of synthetic 5w-30 engine oil, AutoNation Arapahoe charged me $20.59. I was shocked so I did some more research online for all the parts I purchased. MSRP of a gallon of synthetic 5w-30 engine oil is around $46.74, while AutoNation charged me $75.32. MSRP of a drain plug gasket is $1.67, I got charged $3.67. From my research, I found that the Parts Center was charging close to double for engine maintenance related items, the rest of the parts (e.g. brake fluid, engine & cabin filters) were only a couple dollars more than the MSRP which I thought was reasonable.

I called the Arapahoe Parts Center today and asked why I got charged so much for some of the parts. The gentleman on the phone told me it was a "service" fee as it is on the Parts Center techs to triple check and make sure they give you the right parts for your car. I get it that I'm going to a dealership service center parts store, so a service fee is no brainer, but making a part almost double because of that? I knew exactly what parts I needed and all the gentleman did was ask my VIN number so he can look up the parts and grab them for me. Just like when I went on AutoNation's parts website and they asked me to enter my vehicle's VIN number or year/make, and they showed me the exact products I needed without a huge fee.

If you like getting genuine Subaru parts like I do, I highly recommend either getting your parts online (since it is cheaper), or if you don't like waiting, paying for shipping or aren't as comfortable purchasing parts online, go to Subaru Groove on South Broadway. It's sad that I can't trust the dealership that I purchased my car from anymore, but I am definitely going back to Subaru Groove to get parts and get my car serviced from now on as I feel like I can trust them.

The Parts Center did end up refunding me just $8 in total, but AutoNation Subaru lost a loyal customer today because of their predatory business practices.

L.Chanel D.

See UPDATE BELOW---Horrible experience w service team. Car has been there over a week, left msgs with Brey, William and Austin, still No One has reached out to let me know diagnostic results for my vehicle I purchased in April that has already become undriveable... Feeling reallll lemony and suspect.. I know theres some nationwide issue they are encountering but courtesy call instead of leaving customer in the dark for over a week wouldve been appreciated. Would not recommend. And Alissa is rude AF. That's all. May update review, probably won't...this has been horrible customer service.....
Update:
Finally William returned my call after I left another message today... Just to tell me they haven't diagnosed anything in the 8 days my vehicle has been there leaving me waiting with nothing. Suggestion? Tow it to a Chevy dealer.. what a nightmare these people become when you have an issue with the car THEY sold to you. Ugh. I don't even want oil changes or anything from these lazy, inconsiderate, bums.

Update:
I submitted the request to the email noted in your response and am awaiting feedback further. Still highly upset and disgruntled. More feedback soon.

RW R.

Sales experience was fine. We purchased a used vehicle and was upsold on the Gold level extended warranty. Within 13000 miles the transmission failed. Warranty company stated it was the dealerships fault. Dealership said it was an outside factor. So the warranty was worthless and we had to pay the full amount. Within a few weeks, the car completely failed again. Subaru thinks it might be a wire harness and alternator. Once again, warranty company is denying the claim. Avoid Auto Nation Subaru used cars and warranties.

Sophia M.

Had a great experience with this dealership. They were very accommodating and helpful. Ian Hinkel helped me out by showing all of the available used cars within my price range. Thank you. Will be back.

REAL N. G. R. N. G.

I bought a used car from them worth 40,000 and during the warranty period I took it twice to have the brakes, suspension, and electrical details repaired, twice I lost days of work resulting in loss of money so that the next day Tell me that nothing was done to the vehicle. This was the second car I bought with Subaru and this time I think it was the last. I was very well attended by their Latino employees, but their repair area is very inefficient. Completely dissatisfied with this issue

demalition90

Luis was super informative and transparent huge thanks to him. As well to Forest who helped me with finance and Bernice for walking me through all the settings and options in the new car