BMO Bank N.A Branches - Lombard, Illinois

Jo

Patricia is the best representative. Very knowledgeable

Jose P

Great people, went out of their way to help me. I really appreciate it!

Sophia Mcclanahan

This BMO location is probably the worst I have ever been to. They pick and choose when to be accommodating. I have been going to this location since April of this year and every single week I have done a money order through the drive through. Today I went as usual and before I could even finish my sentence the teller Joyce rudely interrupted me stating they could only do money orders inside the lobby. Every single other BMO location I have been to has helped me with money orders through the drive thru. I would have happily gone inside the lobby to do this, but this specific time I had my child and thought it would be easier on the both of us if I just gone through the drive thru. I explained this to Joyce in which she brushed me off and said she’s “been with BMO for a while” and never done this via drive thru. Frustrated, I left and went to the BMO in glen ellyn where they not only happily helped me with my money order in the drive thru but even WAVED the $5 fee for money orders bc I had told them my frustrations at the Lombard location. I, myself, work in customer service and go out of my way to accommodate anyone that needs it. Now if someone were disabled and unable to come into the building for said money order, please do not go to this location bc as said by Joyce “under no circumstances are they allowed to do money orders through the drive thru”. This experience is making me consider withdrawing my accounts with BMO, which I have had for close to 10 years.

Justin Copeland

Terrible terrible bank. I moved money from my savings account into the checking account- so they closed my account after 5 days. This meant that the direct deposit set up to go to the savings account in day 7 was sent to a closed bank account. I had to track this down through payroll processing to finally get my money.

Another time, despite having a cashiers check, it took 10 days for my deposit to become available.

And now my debit card gets declined every time I try to buy groceries.

I’ll be closing my accounts at BMO today and returning to Chase. Never should have left.

Auto Executive

If you really want to know how a cigarette shop smells or a stench of bunch of smokers smells than go ahead and visit this BMO branch. I’m a non smoker and have allergies to smoke smells. Whenever I visit the place I feel like throwing up. I had an account with this bank since early 80s and a line of credit. Close to my home. Today I closed that relationship. Checking account, savings accounts and the line of credit all done.
OH. I forgot to mention that my account was way too old and it was free but few years ago they started charging different items fee and other stuff. That was one of the reason I closed account. They were charging money because I was receiving bank statements monthly. Ok. Now They don’t have to send the statement and I am done paying charges. Thx

Ryan McGrail

Super rude generally unhappy bankers at this locations.

Standing here filling some paperwork out and can over hear the guy in the suit at the back talking about customer behind their backs after getting off the phone and the two tellers at the front have zero care of concern for customers period.

If you having a good day watch out they may drag you down if your having a bad day walk in and join the club you will fit right in.

CH

Always have had great service at this location for years. The banker Patricia helped me today, as in the past, she is friendly, patient, and explains things really well. All the tellers are always really nice also. 🙂

Emma Langenberg

Patricia has been so helpful to me. Whenever I come in and need assistance she always is so kind and very informative. I’m very happy and relieved to be able to come in to this branch and get great service from a professional like her.