Canvas Credit Union Highlands Ranch Branch - Highlands Ranch, Colorado

Mariah B.

I've been a member for 12 years, no issues as long as you only have checking or savings with them. Trying to do anything else (credit or loans) reveals their incompetence and lack of integrity. They sure know how to quickly change someone's mind about banking with them.

Mitch W.

Horrible customer service. They screw up their accounting by $1,000. When you call them they require you to present the account number, your social security number, date of birth, the location you opened your account. And then they ask for the last transaction amount. Seriously how many hurdles can you have your customers jump thru. And they put you on hold for 30 mins. You can do the call back option, but then they also just put you back in the 15 min que. They also say can I put you on hold and just one second. Minutes later no response.

Also they won't have a bank manager call me back, nor will they give me a number of a bank member to call

Shelbie M.

Horrid horrid bank. Moved states and they will not allow me to change my information over the phone. They say I MUST go into a branch. Sorry but no one is flying or driving 800 plus miles to update their address and phone number. Everyone who works here is extremely rude and on drugs or something!

Paul T.

Very friendly, helpful and professional staff. The application process was easy. Competitive CD rates. Many thanks!

Chris D.

Credit union will attempt to destroy black credit union members lives. They don’t provide loans or services to help Black people. They deny us all the favors of a credit union. Canvas Credit Union recommended that I buy a car through Northern Auto Brokers one of their partners. They sell lemon vehicles. I am a gig worker who has four business accounts with Canvas Credit Union . As a member, you would think that having three business accounts, one personal account you would get treated with a little bit more dignity and respect because you are a member consistently putting money into your accounts. Northern Auto Brokers sold a Lemonade to me that canvas management referred me to the car after six months needed an engine. I’m no longer have a vehicle. My career and businesses have been completely and almost decimated due to Canvas Credit Union not having some form of warranty when it comes to buying cars from illegitimate auto brokers and dealerships that will fill lemons vehicles. Canvas credit union would not help me personally, nor did they try to give a loan to my businesses to help rectify the car that needed a new engine box from the car company that they recommended I go to after six months of purchasing the vehicle. Diabolically racist company, take your business elsewhere

Sarah I.

I came into the Branch to deposit a check. I was having a stressful day and in a hurry. The customer service agent who assisted me was not only kind and helpful, but he asked me about my day and why I was struggling. He offered me water and donuts. He joked with me and had me laughing. By the time I left my check was deposited and I was less stressed and my day had improved. The people at this branch don't just assist with banking; they take care of their customers on a whole different level. Really.

Chelsie L.

I have been comin here for 7 years. I have never ever been talked to, or received the negative attitude from a teller EVER! I had to activate a new card yesterday after banking hours, and I never saw a PIN number. I understand the rules for identification. I tried to explain my scenario and the teller explains she won't do anything for me and Basically it sucks to be me. I told her I didn't expect the ATM to decline my card because I thought it would be the same PIN, so I didn't bring my ID. But I do have it in my car. I had to cancel an appointment. I am going out of town in the next 24 hours,so I was not going to be able to access my debit card for TWO weeks!. While the teller was trying to find my banking history, kept asking me what were my deposits. I could have been gone for 30 seconds to grab my ID. I explained to the manager it is not your rules because I understand, the "I don't give a attitude" is what got me. Worst customer experience I've ever had. The rules are not the problem, you can tell me the rules with respect.

Michael W.

We went to Canvas to witness a friend of ours signing some documents he is not a member. We were greeted at the door by Joanna who welcomed us and escorted us to a space where we could transact our business she is a notary and professionally walked us through the process explaining each step she was friendly and professional throughout our time. What a wonderful example of customer service in this age of self-help!!! I would highly recommend Canvas because of her!,
Thank you Joanna!!