Car Credit Finance - Winchester, Virginia

I A. (.

Ashley is always such a kind and caring representative. I never have any problems and when I do they are on top of it. Thank you for being awesome.

Nicole Elliott..

Jennifer C.

Heather J. was wonderful to work with! She responded quickly and professionally to any questions I had and was extremely patient.

Tareena J.

Sarah and the ladies at Car Credit Finance are amazing! 🤩 They understand that sometimes people go through rough times and as long as you keep in communication with them, they will do everything in their power to work with you. Sarah brightened my day with her warm personality, understanding and smile! Thank you all for being so incredible!!

Alie

I agree with the reviews about worst customer service I have ever experienced. There was a miscommunication with my car insurance and I started getting aggressive emails and texts from their manager Tisa stating she shut my car off and it was going to be repossessed. Never even heard of such a thing if your payments are made all the time. None the less, I got on the phone immediately with my car insurance company. During that time I was told by herself and the lady that answers the phone that she is the highest level at the company and there was no one else I could talk to. Upon my own research I reached out to the dealership and was able to figure out who the manager and owner are. The general managers wife reached out to me, however stated that Tisa followed protocol. I run three businesses for an owner and himself and myself as a regional would never approach a customer in that manner. For a Christian owned company I am very surprised that is how they allow her to
Conduct business. I have other issues I am currently waiting on a response for from the general manager. His wife was kind but didn’t provide any answers to my questions or resolution. I do understand it
Can take some time and approvals. I will update and change my review on here and then the dealership page once I have gotten an updated response

Warren P.

Their approach to me has been very professional from the very first time I met them . Respectful and friendly !

Lauren T.

Highly recommend. We had the best experience recently with Tisa. Fantastic customer service. She has the most patience with all our questions and helped us from start to finish.

Brandy G.

I purchased my car in October 2022 and it was such an amazing experience definitely not like larger dealerships that can be pushy. Priscilla was my sales person and she was amazing. She took into consideration my budget and what I needed in a vehicle and I absolutely love my suv. The whole process from start to finish was simple and pleasant no stress at all and the finance team is amazing as well. They set up my account for autopay and are always easy to deal with.

Nicole J.

These women are great and very nice, I have dealt with Tisa most of the time and she always has a smile on her face, Tisa has great customer service skills and if I have a question she makes sure I get an answer. Thank you Tisa and the rest of her co-workers.