Citizens Bank of Kansas - Medicine Lodge, Kansas

Seth C.

After the loss of a loved one, I had business with both banks in Medicine Lodge. Every interaction I had with Citizens Bank was poor. I felt as if our situation, at every turn, was treated dismissively and even disrespectfully. They created more problems for us than solutions in a very difficult time. I asked the manager to reach out to me with an explanation as to why we were treated so much better at The Peoples Bank just a few blocks away, and to let me know if there was anything they could do to convince me we should keep any account open with Citizens. We heard nothing back. Our family member was a pillar in the community for decades, which meant nothing to them. Meanwhile, The Peoples Bank treated us with kindness, compassion, and a much higher level of customer service. Simply put, if you are banking in Medicine Lodge, avoid Citizens Bank and head to The Peoples Bank.

Cranked U. C.

Citizens Bank of Kansas uses the motto "Banking isn't a Money business... it's a People business."

I find this statement to be an absolute joke.

On December 17, 2023, my husband went to Best Buy on Maize Road in Wichita to buy our teen son an Apple Play Radio and a back up camera for his truck and have them do the installation as a Christmas gift. They took our money UP FRONT and set up the installation for December 30, 2023.

On December 30, as he was walking out the door to go to the installation with our son, Best Buy left a message they had no technicians available and needed to reschedule the appointment. We tried calling back multiple times over the next several days only to discover you cannot actually speak with anyone in store and are talking to foreign customer service reps who could not get us rescheduled. We were told numerous times they would leave a message for someone to call us back, which never happened. We even got emails canceling parts that were ordered for the installation that had been paid for as part of his gift.

We filed a dispute with Citizens Bank because we were out of $585.83 for this gift. They required us to shut off the card in order to file the dispute (which is a policy only Citizens has). I have asked multiple times at the branch who is handling this and why we did not have a provision credit yet. No one seems to know who was working on it. I went to the branch in person today and was informed that we will NOT get a provisions credit and this matter can now take 90 days to get resolved.

THIS IS NOT OKAY! This is our sons gift and we don’t have an extra $585.83 laying around to go elsewhere while Best Buy has our money for services they did not perform.

Now we also get a notified via email from Best Buy they tried to refund only a small part of the order (for $123.60) TO THE CARD THAT IS NOW OFF because of Citizens Bank Policy and we have no clue if we will ever see that in our account.

Needless to say we are looking into other banks because for Citizens not to protect their own customers is absolutely not acceptable.

Sue H.

This is how the bank responds to customers who need help getting their money back after not getting what they paid for and asking them what why are not doing anything when we put in a dispute about a store ripping us off after paying almost $600 for services they then didn’t provide. Do NOT do business with Citizens Bank of Kansas!

Will S.

The friendly, professional staff do a good job of taking care of my banking needs.

Terrah H.

Absolutely love this bank and the very helpful employees!!!

Jamie L.

Laurie M.

Andrew L. S.