Community Banks of Colorado - Alamosa, Colorado

scott G.

I've been banking here for years with consistent, direct deposits but continue to get charged a fee when using atm,s other than their's. I live in the country and this fact has cost me a lot of money. These guys can also be rude and under staffed, along with having some kind of 30 year old ATM machine in the drive through that requires twice as much time to use than many others.

Jason M.

I have been a customer of Community Banks for many years, and through a few different name changes. What has never changed is the quality of service. The current tellers are amazing, and super helpful. Daniel has been great as the new Personal Account officer, he has made special phone calls to make sure my questions were answered. Great job, team!

Lucy L.

in a nut shell: alarmingly unreliable! There are several miserable experiences with this bank that have led to me closing my account. Each incidence individually is maybe forgivable, but after only having the account for 3 months, I am tired of making phone calls to fix their mistakes. Many of my complaints are in regards to the entire company, but their faults extend through the branches as well.

While everyone at this branch is very friendly, the 3 people that I interacted with were incompetent. After opening a new account, it took almost a month to receive my debit card. Every time I called the bank about it (which they recommended doing when I opened it), they gave me a different excuse about the reason it had not delivered. One person finally admitted that the request for a debit car had not been submitted until a week and a half after my account was opened.

On a corporate level: the e-statements take extensive loading time and may not load at all. Their online banking is not user-friendly. Changing my address with the bank requires the branch personnel to again submit my information to their national company. It takes at least 3 days. Once the bank determined I could be the subject of a card fraud, they decided to send me a new card. I received a message that my old card would become inactive by a certain date but my new card would have been sent a week before then. That date has come and gone, and while my old card is now inactive, I have yet to receive my new card. Yet again, they have left me with no way to withdraw money outside of their limited banking hours. I called the contact 877 number and tried every route to talk to someone. Each time I was transferred to an extension that was not answered and had a recorded message saying that the mailbox for that extension was full.

There are so many problems with this bank that after only three months with them, I closed my account.

Clarissa M.

Great bank! Have been with them for years and they're always there to help. My info got stolen and the banker Sarah was so sweet and helpful. She made a terrible situation seem like a breeze. Definitely recommend!

Celina G.

I've been banking with these guys since I opened my business in 2017. I've ran hundreds of thousands of dollars through their establishment. With collateral and a guaranteed return, I've been turned down for a home equity line of credit and a small business loan. Because of student loan debt. Alamosa state doesn't even look at your student loan debt when you apply for loans through them. They can put a hold on a hundred thousand dollars of MY COMPANY money, but can't cut loose with 10k? Horrible customer service and treatment. Will be closing my two business accounts and my personal account and taking my business elsewhere.

Alisha M.

I was very pleased w/ Asst. Manager Krystal Archuletta who helped me open an account. She was very knowledgeable, so kind & patient w/ me. I’ve been very pleased with all branches & tellers so kind & helpful. This is real banking.

Sonia B.

Jeffery Jones is a pleasure to work with! Thank you for your kindness, positivity and knowledgable guidance!!! You’re the best! Thank you Community Banks of Colorado - Alamosa!!!

marilyn S.

My family and I moved here and needed a local bank to get some things done in town. I was running out of options and came to this bank. My husband and I spoke to Debi and she was able to help and set us up an account right away. She was the most wonderful and kind person we met that day. Thank you Debi!