DARCARS Volkswagen - Silver Spring, Maryland

Jose V.

Es una pena que en este Dealer tengan una atención al cliente muy mala ellos creen que tenemos su tiempo en especial los que atienden en servicio de los carros pero el rato de vender prometen todo que pena da más la actitud que tienen con uno primero lo ven si está de corbata o tengo que venir vestido con una minifalda lástima que somos muchos que trabajamos y no tenemos tiempo de cambiar de ropa no digo que vine sucio deberían poner más atención al trato y la forma que atienden no recomiendo este lugar malll

Keiler S.

I came here for a simple fix but was denied service.

My gas cap was stuck closed, and I was unfortunately running on fumes when I got to the dealership. I wanted them to open it without running a diagnosis. It should have been simple to remove the lining in the trunk and pull the actuator. However they refused to look at my car without sending my engine data to VW. After going back and forth with the service manager he finally did say “okay if you want to do it, it will be $280.” I said “that’s fine” and went outside to make a phone call before paying to have my car fixed. While I was on the phone the service manager stepped outside and told me they were going to deny me service. No explanation whatsoever was offered as to why they could not take care of the issue. I was told I need to leave and was treated with hostility.

I ended up going to a nearby gas station where believe it or not they opened the door (it was alap a lot cheaper than $280). After that I could finally put enough gas into the tank to get to a better dealership. Ourisman of Laurel took care the issue easily.

After submitting a 1 star review I did receive a call from their customer support team and they thoroughly explained their policies and why they couldn’t help me at the time. The representative I spoke with was very nice and apologetic and asked me if I would be willing to change my review. I agreed to change my original review because it’s not their fault at the end of the day. However the service manager did not offer any explanation and was rude and hostile when telling me to leave. I am still upset with how I was initially treated as a customer.

I still don’t see myself returning in the near future for service. This is not a bash on the dealership, just their service manager and how he poorly handled the issue.

Jon R.

Here’s an update to my previous review further illustrating the poor quality of work at this dealership. In addition to the items below, I started noticing some kind of oil drops on my driveway and in my garage. So I crawled under VW to find the “technician” had replaced the OEM drain plug with a common bolt (see pics) that does not seat properly. It appears to be tightened beyond belief but still has threads showing and the washer doesn’t seat. Unbelievable. Taking it back in but I dunno if I can afford the post-repair corrections it will likely need. I’d actually give zero stars tbh. The pic of the separate drain plug is an OEM which is a T-45 to show the difference.

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I tookmy 2010 VW Jetta in on June 30 for a 130K service. Lazy and sloppy work. Drained the sunroof and it looks like they drained it on the headliner and of course didn’t clean it up. Rotated tires and now I am missing the special lug nut tool from the trunk and six of the plastic lug burn covers. Left greasy rags in the engine bay for net time I guess. Run, don’t walk, from service at this place.

andy L.

So cool! We just bought our first EV and this dealer was so quick and easy with their best offer (trust me it was good), right off the bat. I didn’t have to haggle and our Salesmen, Yachir was so on the ball, he was super helpful and friendly!

Paula H.

Terrible customer service!! I waited 3+ hours for a new tire and an oil change! They send you a text message saying you can contact them through text but nobody responds. This is absolutely ridiculous. Dealerships are a bunch of BS and twice the price for everything! Thanks VW fir such great service.

Nina S.

I love my VW — the car itself is fantastic. Unfortunately, my experience with Darcars both after the sale and with service was frustrating. I had to send countless emails and follow-ups just to get my tags on time, and I only got them at the last minute. They never informed me about an extra fee for the plates, and when I reached out for help, no one seemed to care enough to understand what I actually needed — staff just pushed me along and seemed to hope I wouldn’t call back. My service experience was just as bad: I brought the car in for door protection and nitrogen air, and again, no one made any effort to understand what I needed. Because of all this, I don’t trust the dealership for service, even with the extra packages I purchased. The car is great, but buyers should know that overall support, communication, and service are seriously lacking. I would not recommend.

Clyde W.

Yachir was patient, kind, and knowledgeable. He took the time to explain the features of our new car to my family, while also thoughtfully comparing them to our trade-in. Throughout the process, he maintained his professionalism and composure. I truly commend him for his excellent service.

Shawn T.

My experience with Yachii at Darcars Volkswagon in Silver Spring was excellent. He was incredibly helpful and answered all my questions quickly. I decided on my purchase without seeing the car prior to going into the office to finalize the purchase, but Yachii made it easy by providing a complete walk-around, highlighting the features, to ensure there were no surprises. I highly recommend working with Yachii for your next vehicle purchase!