IH Mississippi Valley Credit Union - Moline, Illinois

Ciry V.

Buen servicio

Meghan V.

Had an ACH payment returned and had no idea why. Wasn’t on our banks end, and we had plenty of funds in the account. I have tried for over a year to get the late payment removed and Ihmvcu refuses to remove it. Their customer service is absolutely terrible. No one answers emails and if they do it’s days later.

Nick H.

My girlfriend had an outstanding loan with IHMVCU that was settled when the dealership sent a payoff check following her vehicle trade. However, IHMVCU continued to deduct her car payment after the trade, despite receiving the check. We have been attempting to obtain a refund for over a month, but IHMVCU has provided inconsistent information, initially stating a refund check was mailed on December 26, then December 30. As of January 14th, the check has not arrived. It is unreasonable that IHMVCU cannot refund the amount by reversing the transaction from the original account. It's absolutely Ridiculous!

Brandy A.

Fraudulent activity for sure...Sent info of someone else to my address. This person has NEVER had my address. Fraudulent 100%

ryan A.

I’ve had a car loan with them coming up on two years. In that time I have had questions, and a couple situations to figure out. Three times I’ve been on the phone with them and every time has been excellent! The answers, the emails and related documents have all come while we are still on the phone. Calling a bank is not something you do for fun, but they have been so efficient, informative and just plain nice it has brightened my day!

Andy H.

Consistently poorer service as time has gone on. I have been a member for ten years. I'm currently exploring my options for another bank.

Kristen H.

My car loan is through this bank and I’ve had nothing but problems ever since they switched their system in August 2024. The system continues to return my AHC payment. I’m now 2 payments behind, they have reported my late payments to the credit bureau. Not impressed especially since when you call the care team has no clue what they are doing, doesn’t property document or follow through.

Daniel M.

Horrible customer service if you ever get to speak to anyone. If you want to update or change the payment method of a loan payment.... good luck. You'd be further ahead to bounce your head off the pavement. That process is complicated for no reason and if you need help, the customer service people will talk to you in a condescending tone. Tried calling today since they messed up on an auto payment. No one to answer after 8 minutes on hold. Want to call the credit union headquarters to complain..... that won't happen. Same number their lousy customer service is located. Avoid this credit union. There are better ones to spend your hard earned money at.

11/21/23 - Regarding their response, I finally got a call back nearly 4 hours later. Come to find out, they use a third party to handle loan payments. While the rep that talked to me was helpful and empathetic, the fact that they use another company shows where the problem lies. 40 years of banking and every bank I've ever used does their own processing. The money they spend on this other company to do something they could do, could be used to lower loan rates for customers such as myself and help us out.