Independent Financial - Denver, Colorado

Chris S.

I have had an account with this institution for over 4 years. I have had great results with the service. I have only had one fee in the whole time I have had my account, and it was my fault for a miscalculation. They have also covered me on a few occasions when I didn't have enough in my account that day, but the funds were in transit. All of the interactions I have had at the 1st and Adam's location have been very pleasant with a great staff to help. There are very few banks these days trying to help, in all my experiences they are one of them.

Higher Y. C.

My business has had accounts with Independent Financial since 2016. I've always experienced outstanding customer service from all members of the team. The staff has always provided a welcoming environment where most greet me by name upon my visits.

During crucial moments, the bank's team has demonstrated exceptional diligence, ensuring the utmost protection for my company and our accounts. Hiwet, my primary point of contact in recent years, has been nothing short of remarkable. Her dedication is evident in her proactive follow-up on both issues and opportunities presented by the bank.

I am genuinely grateful to have such a reliable and supportive banking partner. The unwavering commitment to customer service and the personalized attention received has been an invaluable asset to my business.

Jimmie G.

Do you need a new card? wait two weeks for them to ship it to you. Need to access your account? wait for them to randomly lock out your account and change your password. Need to transfer funds to another institution? sorry you need to use a 3rd party app to do that. Need to do anything bank-related at all? Enjoy spending 40 minutes with the slowest staff ever!

Keith G.

Showed up with a check from a client, wouldn't deposit it said it had no name just a signature. Acct. # was on it from a major bank. Heaven forbid you call the bank with the account number.

Called the client who wrote the check and she said never once have her checks been a problem.

In good news as I was leaving the teller was nice enough to let me know my account was running low and if and when I could cash it there would be a hold due to low balance.

Customer service at it's finest. Go elsewhere. Unbelievable, been there for over 3 years...

George D.

Been a customer of this branch for over 4 years and I've never had a problem doing any of the banking I need. Hiwet and Peter are two of the best bankers I've ever dealt with, I love this branch and have been treated better there than any other bank in my life, I highly recommend this location!

Stacks O.

Worst service i have ever received at a bank on Monday morning. The snobby teller told me she was placing hold on my money due to low balance. Hello- covid happened and changed peoples habits. I moved 40k through that account in the previous year. This bank should be grateful for any amount their members have in it. I will pull everything asap and close account for her remarks and this treatment. There are plenty of other options and you're better off with a big brand like Chase. Dont deal with IB's pettiness. Guarantee was better service before this rebranding.

Adrian B.

Came to open a new small business account for a check. I was told that it will be a hold on it for two days and I was okay with that. After two hours of opening the account and they deposit the check they come back and there’s a 15 day hold because of the new account. After they told me it would be a 2 day hold if I open a account with them. Now I can’t take the check somewhere else because they stamped the check. It’s not good to lie to get customers.

Mike T.

Their app is trash, no local atms, they purposefully screw with your account to cause overdrafts despite being signed up for their "protection", there only seems to be two friggin locations and I'm tired of getting calls about applying for loans that I don't want or need. I'll be getting my money into a less b.s. bank.