Members Trust Federal CU - Stephenville, Texas

Giuliana S.

I cannot express enough how incredible my experience has been with Paige W. at Members Trust of the Southwest Federal Credit Union. As a first-time homebuyer, I was nervous about the loan process, but Paige made it feel like I was walking through it with family. She went above and beyond to ensure everything was handled smoothly and efficiently. Her promptness, attention to detail, and clear communication made the entire process stress-free. Paige was not just informative and professional, but also a true pleasure to work with. I couldn’t have asked for a better guide on this journey!

My experience with Erica H. at Members Trust of the Southwest Federal Credit Union was nothing short of outstanding. Despite not having an appointment, Erica graciously squeezed me in to open a new account. She made the entire process easy and painless, taking the time to explain everything thoroughly. Beyond her efficiency, Erica was an absolute joy to work with and chat with—she truly made me feel welcome and valued as a customer. The service at Members Trust is exceptional, and I am so grateful for Erica’s assistance!

Sarah K.

I went to members trust to see about buying a car and Lori was super friendly and helped me make my first car purchase she's the best one thier

Hannah W.

Members Trust is great! I just set up a new account at this Bank and was afraid I’d have trouble but Big shoutout to Erica H for making the process so smooth. I was in and out within 45 minutes! She also answered all the questions I had and is very knowledgeable. Do your banking here!

Sam Y.

Fernando was great and the rates were good my rate was 40% of what it was prior to refinancing with them and my credit score was the same as when I got the original rate

Natalie T.

Extremely satisfied with the car loan process as a first-time buyer. Lori Montoya was knowledgeable, patient, and guided me seamlessly through the entire process.

Mackenzie P.

First time member and had a great customer service experience. All of my questions and needs were handled very well. Will certainly be going back and doing business with them.

Margarita G.

Horrible customer service. Called WITH my parents on call and provided their act# to Hailey whom said she could not provide status since I wasn’t on the account. I asked for Spanish speaker and was transferred to Houston corporate VM. They don’t want to assist nor they have translators?. Talk about lazy/No skills and unprofessional. My parents didn’t get assistance and have been with this bank over 20yrs.

Cori P.

Got the biggest run around about why they wouldn't release funds for a payment. Had the money in my account. Was literally told they don't know why they weren't releasing the money. The other bank verified it was on this end
Tried ordering a replacement ATM card and 2 and was told they were out of the plastic to make the cards.
They refused to speak with my son in the military regarding his accounts. He ended up switching banks because of the lack of customer service and communication