Rocky Mountain Bank & Trust - Colorado Springs, Colorado

Rocky Mountain Bank & Trust, ubicado en la dirección 755 Cheyenne Meadows Rd, Colorado Springs, CO 80906, Estados Unidos, es un instituto financiero que ofrece una amplia gama de servicios en el ámbito bancario. Con teléfono 7195797628, esta entidad financiera ha establecido una sólida presencia en la comunidad. Puedes visitar su página web rmbt.com para obtener más información detallada sobre sus servicios y ofertas.

El banco destaca en varias especialidades, tales como Banco, Cajeros automáticos, y Prestamista hipotecario. Su compromiso con el servicio al cliente es evidente en sus instalaciones, las cuales ofrecen Autoservicio, Acceso para sillas de ruedas, y Aparcamiento adaptado para sillas de ruedas, haciendo de este banco una opción accesible para todos.

Aunque Rocky Mountain Bank & Trust es conocido por su calidad de servicio, en el ámbito de las opiniones de los clientes, la empresa tiene 12 valoraciones según Google My Business, con una media de opinión de 3.4/5. Esta calificación demuestra que, aunque hay espacio para mejora, Rocky Mountain Bank & Trust es una opción viable para aquellos que buscan servicios bancarios en Colorado Springs.

Si estás buscando un banco que ofrezca una variedad de servicios financieros y está comprometido con la accesibilidad, Rocky Mountain Bank & Trust es una excelente opción. Su centro de atención al cliente en 755 Cheyenne Meadows Rd, Colorado Springs, CO 80906, junto con su página web rmbt.com, te proporcionará todo lo que necesitas para tomar una decisión informada. No dudes en contactarlos para obtener más información sobre cómo pueden ayudarte a alcanzar tus objetivos financieros.

👍 Opiniones de Rocky Mountain Bank & Trust

Ian S.

1/5

EDIT: Thank you so much for the response. That is very good business practice!
Very sad that the bank treated me how they did. As a local guide, I feel as I need to review the places I go, both positive and negative. Alexandria still works here as a manager, as she was mentioned in a review in the thread.
I came here today as I knew that they have a coin counter for members, so I was there to join then. My purpose was to also purchase quarters ($500 box) and I stated that to the teller. She referred me to Alexandria to open my account, and we did so accordingly, telling her the main purpose of my account being opened "To buy and exchange coinage, as I am a collector." They had no issue with the account being opened, so they continued and I deposited $100 to start. I then proceed to the counter to the older lady teller that helped my previously and stated that I would now like to purchase the $500 box of quarters, so I hand her $400 cash and say to use the $100 deposited as well to complete the transaction. She got confused with me, so I stated that again. Alexandria stated to me that there was no minimum limit or fee for dropping the balance below any amount, so that was self explanatory. The teller told me that using the money would close the account, so I handed her a $1 bill and told her to keep that as an active balance. She referred me back to Alexandria, as she refused the deposit. Alexandria then began to speak to me in a very unprofessional tone and told me that she would hand me back my $100 account opening deposit if I "will not use the account for bank business." which, indeed, I would still use the account now and then, which I stated. I then asked "How would you like to proceed then, because I stated from the beginning why I was opening an account." She handed back the $101 in total I gave the bank teller and ushered me out of the bank.
This is the worst treatment that I have ever gotten from a financial institution. This can both be seen as a review and a complaint to the bank. I'm not a Karen, but I hope that the mgmt team sees this and fixes their issues.

Tiffany R.

1/5

There was a misunderstanding on my part about third party checks. It spiraled into the manger, Alexandria and the supervisor, Joan mistreating me. Joan threatened me, refused to give me her boss's name and number, and she blocked me in the room by standing in front of the door when I said I was leaving. Joan is very unprofessional, rude, and condescending. I've banked at Rocky Mountain for 12 years. Ive never been treated so bad by a financial institution. However after how I was treated, I refuse to stay. Such lack of respect for me as a customer and as a human being. I left in tears. I'd stay clear of this bank. Find a bank where your are valued and important.

Danny S.

5/5

As a small business owner, I would highly recommend Rocky Mountain Bank and Trust! They went out of their way to assist us with a PPP loan, and got it done super fast. Scott was very informative and helpful concerning the loan and Alexandra is the best when it comes to customer service. She even took the time to come to our business and help us with getting our accounts switched over.
We have found our new bank. Thank you RMBT!
Fast Copies LLC

Clinton H.

5/5

This bank has been amazing. I would highly recommend them to anyone! I am a business customer and they have been fantastic to deal with as a business customer.

Shellane S.

5/5

What a great group of bankers! They work hard to get deals done for their customers and small business owners in the area.

Kelso W.

1/5

The employees are very disrespectful, unprofessional, and the customer service is extremely horrible, I wouldn't recommend this place to my worst enemy they are so bad.

Joe E.

2/5

They close to early and they need another branch.

Joe V.

5/5

always courteous and helpful