TBK Bank - Buena Vista, Colorado

Jack

Imagine you are down to your last payment to pay off your mortgage. Then you find due to shady practices by this bank that you owe an unknown $8964.85 hidden as a ‘payoff balance’ in the loan. Turns out TBK had been force placing insurance on our building for years. No communication that they were doing this, no notifications via our account, no nothing. They just secretly pulled money every year without saying anything. We had this on auto payment for years. There was no reason to look into the account as we thought all was going smoothly. Why wouldn’t you think so, considering they never said anything to us about the forced insurance.

To top it off, if you view the loan account (pic attached) the money they pull doesn’t notify you and it shows up in GREEN which you would think is not a draw, but a payment. It should at least be in RED to grab your attention like all other accounts. It’s obvious when you are purposely taking money from your customers without their knowledge that is the way you do it!

When we got this loan we communicated with David (the person that set up the loan at TBK for us) that the insurance we had on the building was correct and he gave it his approval. We had an email chain of this interaction. We did everything we thought we needed to do.

This is a real shame. We used to like TBK when they were small and cared about their customers. It appears now after they went on a buying spree that they are no different from most of the other large banks out there to try to pull money from you in any way they can.

I attached pictures of our mortgage. Take a close look at it. When they secretly forced insurance on us it was in green. Again, no notifications of this from them at all. They were literally stealing from us on the down-low. Check out what we still owe on the mortgage. $0 but $8964.85 as a payoff balance. Again, the payoff balance had no notifications, no explanation of what it is, nothing.

This is wrong. It’s wrong, it’s stealing and it’s shady on every level. Do not bank here!! If you do bank here, check your mortgage very closely, get a loan from someone else and run!

Corissa P.

Until today we were very happy with this bank. I had to run into the branch quickly before work today. My teenage daughter was driving who has a learner’s permit. She missed the turn got nervous and drove around back and was trying to turn around when an angry lady turned her car abruptly to block us and came chasing us aggressively screaming and very obviously overreacting as we were the only 2 cars in the lot. My heart was pounding and I instructed my daughter to pull in and lock the doors and I was concerned for our safety…… turns out her name is Jamie….. she had a name tag on and works for the branch……. I will probably switch banks if she continues to work here as she is mentally unstable and I don’t want her anywhere near my family or our money.

J G.

just about the nicest people you'll ever find

Margo H.

We have banked with this bank since we moved to the area 17 years ago. We have never had a problem with the way they handle our money. The customer service is top notch. They know my husband and me by name.

Amber K.

I ALWAYS have a problem getting my money at this bank. Everytime I go in there it's another problem or another wait time. Plus they are all gossipy. 80% of the times I go in there someone is talking bad about a customer. (Its one lady in particular) its unprofessional.

William C.

This bank started out doing good then started a little bit of shady stuff with customers money but I have been with this particular bank during all the name changes the only reason I don't close my accounts is because my Va check and my Army Retirement go there it is a pain to switch over to a different bank feds needto take a look at this bank.

w E.

Absolutely at the top of the list that the Feds need to scrutinize and bring into compliance - predatory lending, deceitful to depositors regarding fees, etc. STAY away from anything that Triumph is involved in - period.

jeremiah W.

Great people, exceptional service and very willing to explain all products. Thanks for taking the time.