Walnut Creek Chrysler Jeep Dodge Ram - Walnut Creek, California

Bertha P.

Cuando vengas aqui pregunta por victor Figueroa el te ayudara hasta el final
Fue muy amable es nuestro primer carro el hizo que todo el procedimiento fuera realmente facil..
Compramos la ram 1500 y estamos muy felices gracias Victor Figueroa

Araceli S.

Great experience bringing my truck in for a recall. Scheduling was easy and customer service superb. My service writer Jose Medina checked me in, offered me a shuttle ride, kept me informed and I had it back the same day. They even washed it for me! Great outdoor sitting area with shade if you are waiting.

Angel R.

The service and parts department is a complete joke. They consistently quote more than double what any other Jeep dealer or private shop in the area will quote. Even the parts are marked up double than what they should be at a dealer. For example, an $11 part online is usually $14 at a dealer. Walnut Creek Jeep will easily charge you $40 and never give you an explanation why. It's a complete rip-off and I'm surprised they get away with it. If you need any kind of service or parts, you're better off going to the Concord Jeep dealership. I have consistently paid half of what Walnut Creek will quote me. Also, from a service and value perspective they don't offer great results. I had them do some warranty work on my Jeep when it was still within the period and they left a complete mess inside the engine bay with coolant everywhere. They didn't do a good job of cleaning up and they also left one of my blinkers disconnected so I had an error message as soon as I pulled out of their lot. When I came back to complain about my bulb they laughed it off and said it's probably burnt out, so in front of the service advisor I had to stick my hand behind the grill only to realize they had not plugged in the blinker properly. This was the second time I used the dealer, the first time I had them install locking lug nuts and one of the lug nuts was not torqued down properly and fell off while I was driving. Whoever is managing this service and parts department, as well as all of its employees, are complete clowns!

Geoffrey H.

I had a great experience at Walnut Creek Chrysler Dodge Ram. Super clean and bright shop. Great customer service. They offered me local drop off/pick up service. Michael Ingram was my Customer Care Advisor. Michael was informative, communicative, professional, knowledgeable and took good care of my Ram 1500.

C B.

Phenomenal team in the parts and service dept. Genuine care and courtesy with every visit. Goes the extra mile. Man that just means so much to me in todays times

Charles, Christian, Dee, Alex - THANK YOU FOR CARING ABOUT ME AND MY BEAUTIFUL JEEP. You are the best and I am grateful. You shine above the rest.

John R. G.

My car broke down late at night the other day. I dropped the car off and used the key drop. The dealership and service department were responsive and helpful, the repairs were excellent, and the customer service polite and prompt. I definitely recommend this place.

Audrey P.

took my jeep in for tire alignment and also asked to check a burning rubber smell. They said they didn't see anything!! Fast forward I took my car to another mechanic in WC and he showed me oil covering the entire bottom of the engine. Now don't you think if they were aligning the tires they would have seen all of the oil and oil dripping on to the ground no one said anything 🙁 Pic is of all the oil in the wheel well.

M G.

Tom in Service and Charles in FOH are awesome to deal with. They explained everything every step of the way and got my truck back to me asap with no headache.